FAQ2018-10-14T21:57:16+04:00

FAQ

Here are a list of frequently asked questions related to what we do

I have my own equipment, do you install this?2018-10-14T22:25:03+04:00

Unfortunately, no.

We are authorized and Certified by Hikvision to supply and install their products.

We are unable to provide you with an installation only service if you have purchased your own equipment as we are not insured to do so.

In addition to this, we would be unable to provide you with our comprehensive support and warranty for up to three years that most of our systems come with.

If you are considering purchasing your own equipment, please consider our guide here : Pitfalls of buying Hikvision from eBay or Amazon

How fast does my broadband need to be?2018-10-14T21:39:05+04:00

For the use of Standard Definition (SD) streaming a 0.5mb service is sufficient.

For High Definition (HD) or streaming of multiple cameras at once, we would recommend anything above 2mb.

In either scenario, we always recommend using the 10M Fibre Optic broadband to provide you with the best experience possible.

What happens on the day you install my CCTV system?2018-10-14T22:26:47+04:00

We’ll arrive at your home just prior to your agreed installation time. If we’re held up for any reason, we’ll contact you immediately to let you know.

If you require us to use an unmarked van please let us know and we’ll do our best to accommodate (additional cost).

The first thing we’ll do at your property is identify areas of risk such as entry points, weaknesses and vulnerabilities. Then we will plan the cable routing. This usually takes between 20 and 30 minutes and if it’s possible, we’d like you to be there to give us your approval prior to us starting the installation.

We always do our best to hide cables and make sure the job is neat and tidy, in fact, we take great pride in it.

Up to 8 camera systems can usually be installed within a day, however larger 8+ camera systems will take additional days and you would have been advised of this.

On completion of your installation, we provide you with a tutorial on how to use the system, together with our in house ‘Quick User Guide.

Completion payment is then required prior to the installer leaving the premises, as per our Terms & Conditions.

Can I view the cameras from my phone or tablet?2018-10-14T21:35:07+04:00

All of our systems are capable of this, however this is also depending on your internet connection / router location. We will always install & configure so that remote viewing is enabled by default. Free Remote viewing set up included in all packages for various devices.

What happens when the work is complete?2018-10-14T22:12:10+04:00

Once we’ve completed your installation, we’ll give you a full demonstration of it’s capabilities and provide you with a complete and comprehensive set of instructions that are written in plain English.

You’re more than welcome to call us at any time after your installation should you require any assistance whatsoever.

If your system is networked, with your permission, we can change any settings you want updating remotely. You may need to provide us with access details.

Do the cameras light up at night?2018-10-14T22:31:04+04:00

There will be a small row of infrared lights around or beside the lens of the camera that cast light which is invisible to the human eye. Without this, your camera would not be able to see in the dark.

Do you charge Vat/Tax on any purchase?2019-11-29T02:10:21+04:00

All CCTV Package are vat exempted. Buying any other accessories other than cameras, dvr & nvr will have a 15% vat applicable on your invoice. If you are a vat registered, make sure you provide us your vat number so that you can claim later.

What is included in the full package?2019-11-29T02:15:55+04:00
  • Camera’s & DVR/NVR
  • Balun
  • Hikvision Cat6 Cable (certified for hikvision camera) for better image quality, durability.
  • Male/Female DC Jack
  • PVC Piping/Trunking (high quality piping that last longer with sun protection than low cost pipes ).
  • Junction Box
  • Transport
  • Delivery
  • Screws & accessories.
  • Power Pack distribution.
  • Data Cabinet ( if required by customer)

FREE QUOTE

Do you need help with Hikvision Products? Fill out this form to get in touch.